WHAT DOES ALL-INCLUSIVE MEAN?

All meals, snacks and drinks (including alcohol), are included and unlimited! There are 12 restaurants, a food truck, several bars and lounges and 24-hour room service. There's also plenty of activities for adults and kids at no extra charge! Visit the Finest Playa Mujeres website or download The Excellence Collection app on your cell phone to see a list of daily and nightly activities and entertainment.

ARE CHILDREN WELCOME TO THE WEDDING?

While we love your little ones, to stay within the capacity allowed for our wedding venue we are only allowing children of immediate family to attend. We apologize for the inconvenience and appreciate your understanding.

CAN I BRING A GUEST?

Please refer to your invitation or RSVP form. Thank you for understanding.

DIFFERENCES BETWEEN ROOMS?

There are 3 different suite levels: Finest suites, Finest Club suites, and Excellence Club suites. Different club levels provide access to additional resort areas that you will not be able to access without the accompanying club level. Adam & Lauren plan to stay in an Excellence Club level room.

Rooms with the word “club” are suites with these special benefits and perks:

-1 complimentary aqua hydrotherapy circuit treatment at the Spa

-access to 2 additional club restaurants

-access to the club pools and club beach areas

-upgraded premium liquor in your suite

-private check in and check out

-early check in and late check out (based on availability)

-fresh flowers and wine in suite upon arrival

-upgraded room service menu

-plus other perks listed on their website under the Club option

Finest Club suites are family friendly. Excellence Club suites are adult only, 18+ only, no exception.

WHEN SHOULD I BOOK MY ROOM?

ASAP! There is no room block in place and rooms are expected to sell out as it gets closer to the wedding day. If you are not able to secure a room at the resort, you will not be able to attend the wedding as the resort requires all guests to stay on site.

Booking now will also allow you to choose from a large range of room types. Family suites, swim up suites, and club room suites are some of the room types that sell out first.

Booking with our promocode, your room reservation is 100% refundable up until 24 hours before your arrival and no deposit is required to reserve and secure your room now.

WHEN WILL I BE CHARGED?

By booking with our promocode, there is no deposit required. You will just need to enter your payment details at the time of booking so that your card stays on file. The balance will be charged in full to your card on file 30 days before your arrival.

MODIFYING RESERVATION?

The best way to make any modifications to your reservation before the promocode deadline is by calling the Call Center. Confirm over the phone the promocode LAWNOV26FPM is still applied to your reservation.

At the moment, any modifications made online through the Manage Reservations tab on the resort website is automatically removing the promocode and discount rates at the time you confirm the modification.

This means:

(1) The system changes your reservation to a non-refundable reservation and it will charge you in full at the time of confirming the modification

(2) You will not be considered part of the wedding group or wedding events if your reservation changes to a non-refundable reservation

Please call the Call Center to make any modifications.

Call Center:

○ Toll Free USA +1 866 211 6223

○ Toll Free CAN +1 866 403 7394

○ Toll Free UK +44 800 086 8148

○ Toll Free MEX +52 800 953 2142

IS THERE A DRESS CODE FOR THE WEDDING?

The dress code for our wedding is beach semi-formal. The dress code for the welcome drinks is beach casual.

WHAT IS THE RESORT DRESS CODE?

All restaurants at Finest require a certain dress code. Please visit the resort website or click HERE to see the different type of dress code required at each restaurant.

In short, men must wear shirts with sleeves or collars at every restaurant. Some restaurants require pants for men. Some restaurants do not allow casual sandals for either men nor women. Please pack accordingly to be able to enjoy every restaurant on the property.

WHAT SHOULD I PACK?

Your outfit for the wedding (Please see above), your outfit for the welcome event, swimwear, sunscreen, bug spray, medicine, etc.

Although the resort is all-inclusive, we recommend to bring $1 & $5 USD bills to tip the staff you believe is doing an outstanding job. Tips are never expected but certainly appreciated by the staff.

WHAT ACTIVITIES DOES THE RESORT OFFER?

The resort offers many things to do. Please look at the THINGS TO DO tab at the top of our website.

ANY OFFSITE EXCURSIONS?

There are so many activities at the resort that are already included with your stay but if you wish to explore Cancun or the surrounding areas, please visit the THINGS TO DO tab at the top of our website to see popular excursions.

IS THERE A DISCOUNT FOR THE SPA?

Yes, the same promo code you used to book your reservation gets you 10% off but you are also more than welcome to check their monthly Spa offer on the Finest website right before your trip as many times they offer bigger discounts.

WILL THE CEREMONY BE UNPLUGGED?

YES! We ask that you please put your devices away for the ceremony as it will be professionally captured. Please remain "in the moment" with us. After the ceremony please take as many pictures as you want!

OTHER QUESTIONS?

If you have any other questions regarding booking your room or transportation please feel free to reach out to our destination wedding travel specialist, Delia. Her email is delia@lizmooreweddings.com